Management, Succession, Governance
& Conflict Resolution

Creating harmonious loving families that are unified around profitable, growing, and stable businesses.

Family business is different from other business as it is immensely more complicated. Relationships between family members whether as owners, board members, or employees can make managing business together beautiful and rewarding; but, when expectations are not understood, aligned, or not managed effectively, or ideas, emotions, needs and desires are not expressed freely and heard generously, relationships and the business suffer.

You need Finesse, Empathy and Business Acumen.

Succeeding in, and for us, consulting to, a family business requires an extra level of finesse and understanding of strategic, organizational and family system dynamics that are rarely understood by families or their other advisors. Lawyers, accountants, wealth advisors and even trust advisors are imperative, but they often lack either: the patience or preparation to dive deeply into complicated family dynamics and facilitate effective decision making; the business savvy to ensure effective implementation of the decisions; and the compassion and deep empathy required to foster healing.  And, peven psychologists are too much about the individual psyche vs. the collective, don’t understand business, and take too long to get results.

We help family business owners, board members, executives/employees understand and manage the complicated dynamics and interplay between their roles as owner, employee/executive and family member and to let go of deeply ingrained, but unproductive familial habits and wounding and learn new behaviors, mindsets and health emotional patterns that foster love, peace, harmony and effectiveness. This way families can resolve conflict harmoniously and creatively and become unified in support of stable and growing businesses and better manage both day-to-day activities and the long game for future generations and deeper contentment with life generally.

Aspects of Successful Family Business Governance and Management can include the following.
What are your primary challenges?

  • Developing and implementing Growth and Stabilization Strategies
  • Harmonious and Effective Ownership & Management Succession Planning and Execution
  • Creating Family Business Constitutions and Protocols
  • Improving Familial Relations
  • Resolving Conflict
  • Establishing Trust, Harmony, & Unity
  • Transforming Decision Making Practices
  • Aligning on Family and Business Vision and Values
  • Setting/aligning on strategy
  • Aligning organizations with strategy
  • Setting expectations about individual desires and passions
  • Planning for and executing an ownership or management succession
  • Establishing/developing Governance, Executive Teams, and Board of Directors/Advisors
  • Creating that Conflict Resolution is an opportunity for improving relations, strengthening the family and the company
  • Identifying and developing family and non-family leaders
  • Incorporating non-family executives
  • Establishing and clarifying roles
  • Learning to communicate effectively and give/receive feedback
  • Shifting Corporate and Family Culture
  • Preparing for Sale
  • And much more…
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Family Business Cases & Results

Family Business Succession and Reorganization for Growth – Large Retail Chain

Situation: A $300M ann. revenue hypermarket chain in Latin America had several significant strategic, operational, and growth challenges: 1) The company didn’t have a CEO, there was no plan for finding one and no family member or executive wanted the role. 2) The family didn’t have a vision for the company that they agreed to, 3) The eldest patriarch was unwilling to step down and was thus hijacking retirement for the founding generation, and 5) the 2nd Generation was tied-up in the day-to-day management of the businesses and thus unable to oversee corporate operations and execute growth plans, and 6) having spent their entire careers in that business, the family lacked specific functional expertise required to take the already large and complicated company to the next level.

Action: Over 10 months, we led a series of shareholder meetings and executive team meetings, and performed individual executive coaching, all to establish trust, facilitate succession, align on a bold vision and company growth goals, set strategy and organizational redesign, and transform individual behavior and group dynamics.

Results: Generational succession was realized, a CEO was anointed and confirmed smoothly, vision for the family was created, separately a vision for the family business and the main business was created and committed to. Roles of the managing family members were modified and an executive leadership team with a new CEO was created. A culture of openness and new mindset for adding non-family executives and other professionals then supported scalable growth for years to come. New vision for growth realized and $600M in revenue per year was achieved after 5 years.

Succession Recovery, Trust Building, Family Business Constitution, Establishing/Separating Executive Team from Board of Directors — Fifth Generation Medical Equipment Supplier, $70MM

Situation: A successful 5th Generation medical equipment distributor selling about $70MM in equipment and services just executed a difficult ownership and management succession. The previous generation was embroiled in a three-year legal battle that handicapped the company and caused fractures in the family. The legal portion of the dispute was resolved by retiring the older generation and selling the company to the next generation of cousins. Many members of the family still were not speaking to each other. Emotional stress on this younger generation was extreme. Managing the company as a group of untrusting cousins and without a CEO resulted in difficult and slow decision making and risk to the family fortune tied up in the company. Employees were used to following a strong leader and were uncertain about the future of the company. Their main concern was to stabilize the business under new management and ensure effective and harmonious decision making. Trust was missing and fear was present. Familial and business relations were strained.

Actions: Prepared a detailed report outlining strategic challenges and opportunities for the business and the family. Led ownership and management meetings to guide the set-up of a family business council and it’s writing of a family business constitution as a way to build trust, transform relationships and set vision and governance policies. Brought in financial management advisory to strengthen the finance department. Coached family member executives and developed a new CEO. Set the foundation by policy and practice to separate and strengthen the executive team and board of directors. Facilitated the deep work of putting the older generations’ conflict in the past and minimizing it’s impact on the younger generation.

Results: The business was stabilized and is experiencing growth and increased profitability. Familial relations greatly improved and in some places are great. New business strategy was developed and new executives were hired into an executive team that has leadership and where their contribution is valued and valuable. The Family Business Constitution provides guidance for effective decision making that is based on shared values and commitments for a new legacy to be created and its creation healed wounds from the past generation’s conflict. Separate board and executive team allows greater contribution from non-family executives and having governance, strategic and management discussions in their proper place. The younger generation meets as a broader group of cousins socially and familial relations have been largely all though not completely restored.

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